FNG COLLECTIONS: TERMS & CONDITIONS
​"Elevate Your Style, Empower Your Statement"
​To ensure we provide you with the best service and the perfect fit, please read our guidelines below before placing your order.
​1. Inquiries & Consultations
​WhatsApp First: All customers are required to inquire via WhatsApp before making a purchase. This allows us to confirm stock availability and provide further details on the item.
​Product Confirmation: Please ensure you have confirmed the exact color and design during the consultation to avoid any mismatches.
​2. Payment Policy
​Official Till Only: Payments must be made strictly via the Lipa na M-PESA Till Number provided during the WhatsApp consultation.
​Security Warning: Do not send money to any personal phone numbers. FNG Collections will not be liable for payments made to unauthorized numbers or third parties.
​Immediate Processing: Once payment is confirmed, your order is locked in and moves to the packaging stage immediately.
​3. Sizing & Fit
​Size Accuracy: We offer a variety of items that come in limited sizes. It is the customer's responsibility to be 100% sure of their size before completing a purchase.
​Consultation: If you are unsure about the fit of a specific brand or material, please ask for measurements during our WhatsApp chat.
​4. No Refund & Exchange Policy
​Final Sale: All items purchased from FNG Collections are non-refundable.
​Exchanges: Since items move fast and sizes are limited, we generally do not offer exchanges. Please double-check all details before paying.
​5. Delivery & Pickup
​Delivery Assistance: If you require delivery, please request assistance during the ordering process. We offer free deliveries to Embu and surrounding areas on specific scheduled days.
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​Package Follow-up: Once your order is packed, we will share a photo of the package. Customers are encouraged to stay in touch until the item is safely received.
​Contact Us
​For bookings and inquiries:
​Phone/WhatsApp: 0712 956 454 or 0100 749 769
​Location: Embu, Manyatta / Mutunduri to Kianjokoma Road.
​Thank you for choosing FNG COLLECTIONS! Happy Shopping!